DirectGlow LLC
Shipping/Return Policy


Orders placed by 3PM EST will be shipped same day. Please note the day of shipment does not count as a transit day, so be sure to select the appropriate shipping option that best meets your needs for time sensitive orders. If you're unsure of which shipping method you need, please call us at 866-260-9109 M-F 9AM-5PM EST. You will receive an email with tracking once the order has been shipped. We aim for 100% on time hassle free delivery. However in the instance there is a problem with the shipping carrier or any other issue with you receiving your order, please contact us so we may assist.


Returns are accepted for 30 days from the date of purchase. For any damages, shortages, wrong item or otherwise, please contact us. Buyer's remorse/changed mind returns will be responsible for return shipping costs. To receive proper credit, please be sure returns include all items, accessories and manufacturer packaging as they were sent. A 10% restocking fee applies to all buyer remorse returns.